How Royal London’s legal ops team used a data-led approach to improve decision making
According to survey research by the Association of Corporate Counsel, large organizations similar to Royal London send a median of 55 percent of legal work to external legal service providers.
Why? How are those decisions made? Is that the best allocation of legal resources?
Previously, like many in-house legal departments, Royal London would undertake certain activities in-house and send other matters to external legal service providers. These decisions were largely unstructured, based on precedent, and difficult to justify. This led to the initiation of the “Data Led Legal Service Remit” to determine how each individual legal service would be handled by the company.
Writing for the ACC Docket, our CEO Nicholas d'Adhemar and Jenny Hacker, Head of Legal Operations at Royal London discuss how her team adopted this data-led approach to enhance the efficiency and effectiveness of legal resourcing decisions.